Refund Policy

Overview

At AU-PROSPECTING, we are committed to ensuring customer satisfaction with every purchase. Our refund policy is crafted to offer a transparent and hassle-free experience for our clients.

Eligibility for Refunds

Refunds are considered under the following circumstances:

• The product was defective or damaged upon delivery.
• The service was not delivered as promised.
• A formal refund request is submitted within 30 days of purchase.

Non-refundable Items

The following items are not eligible for refunds:

• Products or services that have been fully used or consumed.
• Promotional or discounted items unless otherwise stated.

Refund Process

To initiate a refund, please contact our support team with your order details. Upon approval, refunds will be processed within 7-10 business days using the original payment method.